(FAQ) Frequently Asked Question

Shipping & Delivery

How much does shipping cost within Germany?

We ship orders anywhere in Germany for a flat shipping fee of €7.99.

Do you ship in extreme weather conditions?

Yes, we ship in extreme temperatures, but with precautions:

  • Arak: With an alcohol content above 50%, Arak withstands extreme temperatures and can be shipped in hot or cold weather without issue.
  • Wine: Wine, especially red wine, is more delicate and sensitive to temperatures above 30°C or below -6°C. We ensure proper packaging with insulated materials like Styrofoam and consult with our shipping partners to decide whether it's safe to ship.
What shipping service do you use?

We currently partner with DHL for all deliveries within Germany.

Do you offer international shipping?

We only accept B2B orders for delivery outside Germany. Unfortunately, B2C international shipping is unavailable at this time.

Are bottles shipped in their original packaging?

Yes, we ship bottles in their original packaging when available. For shipping, all bottles are securely packed in special bottle shipping boxes to ensure safe delivery.

When will my order be delivered?

Delivery typically takes 2-5 business days within Germany.

Can I track my order?

Yes! Once your order is shipped, you will receive a DHL tracking number to monitor your delivery on our Order Tracking page.

Ordering and Payment

Can I place an order by telephone or WhatsApp?

Yes, we can assist you via phone or WhatsApp, but all orders must be finalized and placed on our website.

Do you accept cash on delivery?

No, cash on delivery is currently unavailable.

Which currency do you accept?

We accept payments in Euros (€) only.

Do you offer gift wrapping?

Not at the moment, but we’ll be introducing gift-wrapping services soon.

What payment methods do you accept?

We accept payments via credit card, PayPal, and other secure online payment methods.

Do you offer discounts for bulk orders?

Yes, we provide discounts on bulk purchases. For more information, please contact our support team.

Can I return an order?

Due to the nature of our products, we currently do not accept returns unless the product is damaged during shipping. Please contact us immediately if you receive a damaged item.

Do you offer corporate or event orders?

Yes, we cater to corporate gifting and event orders. Contact us for tailored solutions.

Is there a minimum order value?

No, we do not require a minimum order value.